Hotel Deputy Manager / Operations Manager

As Deputy Hotel Manager/Operations Manager you will be responsible for the control of all

operational departments, you will work closely with the General manager and Management team to

ensure high quality service levels are delivered and maintained.

The successful candidate must have extensive experience as a hotel deputy manager or operations

manager. Considerable experience of managing leisure, conference and banqueting is desirable.

Responsible for the day-to-day operation of the hotel specifically focused on the smooth running of

Work closely with the food and beverage (F&amp;B) department to ensure the restaurants and bar or

organised for the day including allocating job roles and responsibilities to the F&amp;B supervisors and

Co-ordinating all department rotas so ensure effective staffing levels and provide cover where

Ensuring a high degree of guest care and identify up selling opportunities with in-house and arriving

Monitor hotel housekeeping and F&amp;B standards so all members of the team are providing the

Assist General Manage with dealing with any incidents and issues which may arise during shift.

To effectively communicate with all Heads of Department to drive the business forward, including

coordinating team meetings and controlling an action tracker based on the outcomes of meetings.

To ensure all employees consistently achieve product and hospitality service standards.

To act on behalf of the General Manager in their absence.

Display a pro-active and leading role in terms of service, culture, development, team image, and

systems, procedures, and skills development.

Be an expert in your field, develop and improve the Hotel operating standards, across all areas of the

business, which includes housekeeping, reception, food and beverage.

Manage the efforts of all Hotel employees in providing a high level of customer service, through

Able to act with initiative, planning and possible consequences. Being pro-active in getting things

done and exceeding expectations of both guests and colleagues.

Be guest-centric by preventing complaints, however on the rare occasion things go wrong ensure up

to all complaints and feedback is carried out in a professional manner.

Have sound knowledge and comply with all regulatory procedures, to include fire, health &amp; safety,

Have solid IT knowledge and able to use PMS systems.

Ideally 2 years’ experience in a similar role within a hotel

A proven track record in managing a team.

Hands on and able to work shifts, including early starts, finishing late and weekends.

Operation Manager

Salaried contract with performance related incentive bonus.

We are looking for a Hotel General Manager who can ensure the smooth and effective operation of

the hotel, whilst motivating an ‘service driven’ team to maximise profitability and guest satisfaction.

This role will involve being a strong ambassador for the brand and hotel, providing leadership and

strategic planning to achieve hotel drive targets and support the hotel management team (HODs).

·To take charge of hotel as General Manager and lead an engaged team towards further success.

·Commercially minded you will be encouraged in the development of the business through

measured strategies, attracting the very best clients at the highest competitive rate.

·A natural mentor as General Manager you will steer your team to maximise their own potential and

encourage development through the wider organisation.

·A hospitality enthusiast who can provide the very best welcome to their guests whilst championing

We are looking for a General Manager who can demonstrate entrepreneurial flair, engage and

motivate an effective service driven team, enjoys the challenge of maximising growth and will relish

the opportunity to lead the operational development of this great property.

·Ensuring operational service standards are second to none and our guests’ experience exceptional

·To have a pro-active approach to sales and marketing ensuring the hotel is positioned appropriately

within the marketplace, supported by a strategic sales plan to ensure market penetration and

maximum exposure is generated in all target markets.

·Implement robust Revenue Management disciplines and ensure sound commercial decisions are

·P&amp;L accountability, controlling costs and achieving budgeted EBITDA.

·At least 2 years’ experience in a Deputy Hotel or Operations Manager position.

·Excellent understanding of revenue management of both bedrooms and meeting/events

·Strong leadership skills to motivate and develop your team.

·Ability to work well under pressure whilst managing all aspects of the team.

·Experienced in rate management, functions, and weddings with the ability to keep standards to the

highest levels with an eye for the detail.

·Able to build and develop excellent rapport with the local business community to generate new and

·Ability to develop and maintain effective working relationships at all levels – both internal and

·Strong communication skills – both verbal and written.

·A desire to challenge the norm and continually improve the operation/offering.

£40k Salary increasing to £42k after 6-months dependent on achieving KPIs.

A Rapidly expanding group who always look for internal promotion.

General Manager

To attend to the personal needs and comforts of the

elderly and the infirm with care and support needs within

in the nursing home. Assists and enables service users

to dress, undress, wash, use the toilet and bathe. serves

meals to service users at table or in bed and assists

with feeding if required. Generally, assists with service

users overall comfort and well- being. Provides interest

and activities to stimulate and engage the service user.

Helps with daily activities such as letter writing, paying

bills, collecting benefits. Undertakes light cleaning and

domestic duties including meal preparation as required.

Monitors service users conditions by taking temperature,

pulse, respiration, and weight, and contributes to record

keeping. Liaises with professional staff in carrying out

Inspecting facilities periodically to determine problems and necessary

Preparing weekly maintenance schedules and allocate work

Recruiting, supervising and training maintenance technicians

Install and align electrical or electronic units and pipes systems in a building.

Inspect and maintain electronic appliances and equipment, including air

conditioners, kitchen appliances, TV sets, refrigerators, etc.

Perform routine maintenance like fixing light bulbs, keeping house wiring and

circuits functional, checking fluid levels, and other related duties.

Check the functionality of a building’s ventilation and safety systems like fire

alarms, smoke detectors, burglar alarms, etc.

Maintain assets used in offices, hospitals, and schools, like printers, projecting

devices, and other electronic components of different machines.

Facilitate other workers during building renovations.

Provide training to new staff, utilize their strengths efficiently. Respect policies,

adhere to the Occupational Safety and Health Administration (OSHA)

requirements, and safely handle equipment.

Maintenance Manager

Provide excellent back up for Head Chef and in his absence, provide adequate supervision to the

 Undertake duties as set for you by Head Chef or Management.

 Actively be an integral part of the Kitchen management team, together with the Head Chef.

 To operate and participate in the efficient smooth running of the kitchen, to prepare, cook and

present for service any meals required, to the standards set by the Head Chef and Management.

 Work and co-operate with other supervisors to ensure that any foods being served to our

 To order food and other associated products of the correct standards and quantity for the level of

 To have an active part in the menu compilation in line with the policies and standards of the hotel.

 In the absence of the Head Chef be accountable for the running of the Kitchen including the

preparation of all foods to the agreed standards.

 Keep an overall check on the accuracy of all foods goods delivered.

 Assist the Head Chef to achieve and maintain gross profit margins as agreed with the Management

 Ensure consistent and smooth running of food production

 Ensure that working areas are always kept clean

 Assist other kitchen staff as need arises

 Supervise performance of kitchen staff to ensure proper activity

 Ensure that required standards are adhered to in the production and preparation of food – in

 Ensure all complaints, enquiries, and suggestions by customers are attended to accordingly

 Work towards exceeding customer’s expectation by encouraging and promoting high level of

 Give appropriate support or guidance to members of kitchen when need arises

 Create and promote a good working atmosphere within the kitchen

 Ensure all dishes are prepared according to specification and served at the correct quality, portion

 Report the need for maintenance to appropriate staff

 Maintain high standard of personal appearance and hygiene including wearing and

maintaining a clean uniform at all times.

 Follow all company policies and procedures outlined in the Employee Handbook including

any department specific procedures such as cash handling and credit procedures.

 Be aware of and follow all Health and Safety procedures.

Senior Sous Chef

As Night Porter you will be working 1-2 nights per week as well as holiday or sickness cover,

between the hours of 23:00 and 07:00hrs, flexibility to work any night Monday to Sunday is

The successful applicant will be polite, honest, responsible and able to work effectively

unsupervised. You must be reliable and a good timekeeper with means of getting to and from

Elements of this role are quite physical and require the ability to lift and carry heavy weights,

Good computer skills, telephone manner and customer service are essential.

Common sense and a can do attitude are important. The job can be varied so would suit a &quot;Jack

of all trades&quot; type of person. It can also be quiet at times so a mature work ethic to complete

Must be able to communicate well, both written and verbal, in English.

Previous experience in a similar role is beneficial but not essential as training will be given.

 To handle all queries promptly in a professional manner ensuring the customer receives

a friendly and efficient response which accurately meet their demands and respecting

 To set up event and conference rooms according to nightly lists and/or floor plans,

 To carry out night security checks of all areas within the hotel and bedroom floors as

well as car park patrols, at the agreed times.

 To serve drinks at the bar, upon request, to residents and within licensing laws.

 To undertake the out-of-hours check in and out of guests, ensuring that all accounts are

 To ensure that the public areas of the hotel are clean and tidy at all times, which may

involve some light cleaning and polishing duties.

 To carry out all guest wake up calls on time as requested.

 To report any maintenance defects to Management immediately.

 Any other reasonable request made by a manager of the company.

Night porter

Pre Registered Nurse

In Country Health Care Asisstant with minimumumn 3 months experience and good communication skills

Senior Healthcare Assistant

This role include support with day-to-day tasks in the home and in the community - it may be supporting our residents going out in the morning and taking them to an activity in the afternoon. Assisting them to get ready in the morning, helping with shopping, cooking, or cleaning. You will support our clients with personal care

This is a great opportunity to build strong and positive relationships with brilliant adults, professionals, their families and help each of them to find further independence and confidence throughout adulthood life. You will find yourself getting stuck into fun, long walks, outdoor educational trips, and an interactive and practical hands-on activity.

The job entails supporting adults in developing key skills and continue being happy to thrive in life

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